Financial Hardship Guidelines


Hunter Premium Funding’s financial hardship guidelines allow our customers and business partner’s direct access to our dedicated team of credit specialists who can provide tailored support during this unpredictable period.

If you want to pay your bills but don’t have the money to do so, you may be in financial hardship and require temporary financial assistance. This may be related to unemployment, unexpected illness, natural disasters or a relationship breakdown.

Financial hardship is more common than you might think. It can be difficult to reach out for help. When you do, it’s important to try to be open and as realistic as you can be about your financial position. We’ll be compassionate in trying to understand your situation and finding ways we can help. Together with you and your intermediary, we’ll look at:
  • how your situation has changed
  • your current financial position
  • your current funding arrangement and associated cover
  • how we may be able to help you with your loan repayments

After you first get in touch with us, you’ll hear from us within 10 business days and we’ll start working with you to find a solution tailored to your circumstances and insurance cover and period. With the short-term nature of premium funding, it is important that you notify Hunter Premium Funding as early as possible of any financial hardship concerns so we can commence the negotiation process at an early stage.

Premium funding is a payment option that allows you to spread your insurance costs over the period of cover and Hunter Premium Funding can offer flexibility within that period.

Note: We’ll help you understand the financial implications to make sure you’re comfortable before going ahead.

A permanent change to your financial situation may mean it is unlikely that your financial position can be restored — even if your existing loan were to be changed. In that case, it may not be appropriate for us to offer changes to any payment arrangements.

If you are experiencing financial hardship and are having trouble making your loan payments, please contact our Customer Service Team on 0800 473 000 and request to speak with a credit representative, or via email service@hpf.co.nz to talk through your circumstances and discuss what options are available to you. Assistance is also available by calling the 0800 345 123 or help@moneytalks.co.nz. This is a free independent financial helpline.

These guidelines are available on our website at www.hpf.co.nz